Help centre

Use the search bar on the home page or go to Browse properties. Filter by location, price, bedrooms, property type, furnishing, amenities and pet policy; switch between grid, list and map; and sort by newest, price or popularity. Your filters are stored in the page address so you can share or bookmark a search.

Every listing you see has been verified by our team: we check ownership or management authority and the photos before a property goes live. Listings show an approximate location; the exact address is revealed after the landlord confirms a viewing with you.

Save homes with the heart icon and compare up to four side by side from Compare.

On a listing, choose Schedule viewing, pick a date and time at least one hour ahead, and add a note. The landlord or agent confirms, proposes another time or declines; you are notified in-app and by email. You can cancel a pending or confirmed viewing from My viewings.

Choose Apply on a listing. You'll complete your details, move-in date, occupants, employment and references, and upload at least one identity document. Documents are stored privately and are only visible to the landlord or agent responsible for that property.

You need a verified email to submit. Statuses are Submitted → Under review → Approved / Rejected, or Additional information required when the landlord asks for something more. You can withdraw an open application at any time, and only one open application per property is allowed.

When your application is approved, the landlord drafts a lease with the rent, deposit, term and payment frequency. You receive it under My leases, review it and sign online by typing your full legal name. The lease becomes active once both parties have signed, and your rent invoices are generated from its schedule.

Open an invoice from Payments and choose Pay now. You're taken to the payment provider's secure checkout; SpartHome never sees or stores your card details. A payment is only marked successful after the provider confirms it to us directly, so keep the reference if you need to follow up.

Reminders are sent 30, 7, 3, 1 and 0 days before the due date and again if an invoice becomes overdue. Landlords can also record payments made outside the platform (for example a bank transfer) so your history stays complete.

Tenants with an active lease can raise a request from Maintenance: describe the problem, choose a priority and attach photos. Your landlord or agent is notified (urgent requests go by email as well), and you can follow progress and reply in the request thread. Mark a resolved request as closed, or reopen it if the fix didn't hold.

Create a property from your dashboard; the wizard saves after each step so you can return later. Submit for verification with an ownership or management document; you'll be notified when it's approved or if we need changes. Then publish, receive viewing requests and applications, generate leases and record payments.

Add an agent or property manager to a property by their account email and choose their permissions. See SpartHome for landlords and SpartHome for agents for an overview.

Manage your profile, password, notification preferences and identity verification from Settings. After five failed sign-in attempts your account is locked for 15 minutes. If you forget your password, use Forgot password; reset links expire after one hour.

You can request deletion of your account from Settings → Account. Records we are legally required to retain (for example payment records) are kept for the statutory period as described in our privacy policy.

Use Report on any listing, review or message to flag something that breaks our rules. For disagreements about deposits, payments, maintenance or lease terms, open a dispute from Settings → Disputes; both parties can add evidence and an administrator mediates.

Contact us at contactsupport@sparthome.com.